Industry · Retail and commerce
Technology for retail and commerce.
Retailers and brands sell across websites, marketplaces and physical locations. Customers expect accurate stock, smooth checkout and timely updates — which depends on systems behind the storefront working together.
Common operational challenges
What tends to slow things down.
- 01Stock levels that differ between channels
- 02Orders re-entered into ERP or accounting systems
- 03Promotions and pricing changes that require developer time
- 04Limited insight into customer behaviour across channels
Capabilities and systems
Where Omnexa would typically help.
Relevant Omnexa capabilities
Representative systems
- Storefronts and B2B ordering portals
- Order management and returns workflows
- Inventory synchronization services
- Sales and merchandising dashboards
Related solution foundations
Integration and governance
Connections and controls to plan for.
Integration requirements
Payment gatewaysERP and accounting systemsShipping and warehouse providersMarketplacesEmail and loyalty platforms
Security and governance considerations
- Card payments handled by compliant third-party providers
- Customer account protection and fraud screening
- Consent management for marketing
- Administrative actions logged
Representative solution scenario
Connecting a storefront to fulfilment and finance
- Starting situation
- Online orders are exported each morning and re-keyed into stock and accounting systems; customers chase delivery updates by email.
- Proposed system
- Orders flow automatically to fulfilment and finance, stock updates across channels and customers receive status notifications.
- Expected categories of improvement
- + Less manual order handling
- + More dependable stock information
- + Fewer 'where is my order' enquiries
START A CONVERSATION
Discuss a retail and commerce project.
Describe your current systems and where work gets stuck. We will respond with questions and an initial view on approach.